Terms and Conditions
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About Us
Bargain Bird Food
Unit 1
Millennium City Park
Preston
PR2 5BL
On placing an order with us, your postal address details will be added to a mailing list to receive future catalogues. Your privacy is respected and your details will not be shared or sold to any other companies. If you provide us with your email address whilst ordering, this will be used for communications relating to your order only, unless you confirm that you wish to be added to our newsletter subscriber list. Please notify us in writing to the above address or email help@bargainbirdfood.co.uk if you wish to be removed from our mailing list.
Product Pricing and Availability
- All products are subject to availability.
- Prices are applicable in the United Kingdom only and are inclusive of VAT where appropriate.
- As part of our policy of continuous product development, all specifications, descriptions, images, prices and availability may be subject to change at any time without prior notification.
- Although we do our utmost to ensure that information is correct there may be times when errors occur and we provide no guarantee as to the accuracy, completeness or suitability of any of the information on this website including pricing (E&OE).
- Weights and dimensions are approximate.
- We pack some sizes of bag including our 5kg bags at the point of purchase. Unfortunately this can sometimes add an extra day to the time taken to dispatch your order.
- We endeavour to get the weights for our products as close as possible but there can sometimes be a small variance (particularly with products such as fat balls where one ball can make quite a bit of difference).
- Fat balls are sold by weight, with approximate numbers for your convenience. As such, the number may be slightly more or less than the advertised number.
Orders and Payments
- We accept payment by most major credit and debit cards, as well as via PayPal. Payment will be taken from your account at the time of ordering.
- All credit/debit card payments are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
- We reserve the right to cancel any order and refund monies paid via the payment used. If you payment method is no longer valid then we will contact you and make alternative arrangements.
- Your statutory rights are not affected.
- Financing is available via PayPal's 'Pay-in-3' option. Just check out and select to pay with PayPal, then if the funding choice is available to you, select it in the PayPal popup. Please refer to PayPal's guidance for their terms and conditions of use and what this could mean to you (e.g. in terms of your credit report).
Buy Now Pay Later (BNPL)
- We offer several options at the checkout which can be used to spread the cost of your order over a period of time. The options available will vary depending on the service you choose and what is available to you. It is the BNPL providers decision on whether they offer you their services, we have no control over their decision. Not all methods may be available at once.
- Refunds for an order bought using a BNPL provider are exactly the same as standard orders. If it's a part refund and you still have a remaining balance left to pay, then your payments will be adjusted. If its a full refund then any future payments will be cancelled.
- Buy Now Pay Later is available via PayPal's 'Pay-in-3' option. Just check out and select to pay with PayPal, then if the funding choice is available to you, select it in the PayPal popup. Please refer to PayPal's guidance for their terms and conditions of use and what this could mean to you (e.g. in terms of your credit report).
- Klarna is available at the checkout (minimum purchase applies). Klarna's Pay in 3 instalments Pay in 30 days credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+ only, UK residents only. Subject to status. T&Cs apply. Please see the Klarna terms and conditions of use on their website here.
- ClearPay (also known as AfterPay) is available at the checkout. Please use ClearPay responsibly. ClearPay lends you a fixed amount of credit so you can pay for your purchase over 4 instalments, due every 2 weeks. You must be 18+ and a permanent UK resident (excl Channel Islands). T&Cs and other eligibility criteria apply. Ensure you can make repayments on time. ClearPay charges a £6 late fee for each late instalment and a further £6 if it’s still unpaid 7 days later. Late fees are capped at £6 for orders under £24 and the lower of £36 or 25% of the order value for orders over £24. Missed payments may affect your ability to use ClearPay in the future and they may pass unpaid debt to a debt collection agency. For the full terms and conditions, please see the ClearPay website here.
Deliveries and Returns
- Should your order be delayed for any reason, we will do our best to contact you as soon as we become aware.
- Your order will be carefully packed and despatched within the timeframe specified on your order confirmation.
- All delivery times refer to working days. This does not include weekends or bank holidays.
- Unfortunately, we are unable to deliver to PO Box numbers.
- It is your responsibility to make sure your address and post code is correct at the time of ordering.
- If your order is delivered to an incorrect address due to you incorrectly entering your address (no matter how small the error), we can arrange for the items to be collected and re-delivered at a small cost to you.
- We cannot be held liable for incorrectly provided recipient's details.
- Please see our delivery information page for up to date information on our delivery options.
- Please refer to our returns policy and our delivery policy for further information.
- The delivery company will make a maximum of two delivery attempts before returning the order back to us, if the order is then sent back to us there will be a £7.50 charge for the failed delivery attempt. The DPD and Evri apps offer a host of leave safe and diversion options for you to use if you are unable to be home for your delivery.
- Business Addresses – The delivery company may deliver outside of the standard working hours, please bear this in mind if delivering to a business address. There will be a £7.50 charge if, after two failed delivery attempts, the order is sent back to us.
- Any problems with orders must be reported to us via email within 14 days, unless the item is faulty.
Competitions
We run competitions on our website, social media channels, blogs and through our emails periodically. The below terms and conditions set out your rights when you participate:
- All prizes are as stated, non-transferable, cannot be exchanged and have no cash value.
- If you send us your photos for any reason (not just competitions), you agree that we may use these in our marketing materials. Where appropriate and at our discretion, we will give credit to the photographer.
- Winners have 30 days to claim their prize from when we first attempt contact. We will do our utmost to contact the winners using the details provided.
- If the winner does not come forward to collect their prize within 30 days, we reserve the right to contact the next runner up, or withdraw the prize completely. If you are contacted and do not make arrangements with us to collect your prize before the 30 days are up you lose your right to any prize.
- While we do not anticipate needing to, we reserve the right to alter or withdraw the prize at any time.
- The closing date is stated on each competition. Any entries received after that date will not count.
- No purchase is necessary (unless stated otherwise - e.g. place an order for your chance to win).
- Competitions are open to UK residents only aged 18 or over (unless stated otherwise, e.g. kids colouring competitions).
- Prizes are shipped out as quickly as possible, but may take up to 28 days to arrive.
- By entering any of our competitions, you agree to the storing of your information inline with the competition and that we may use your details to contact you should you win. Where stated we may also use your details for marketing purposes.
- Unless stated otherwise, you can only enter each competition once.
- Please refer to the marketing material for any additional terms and conditions relating to that competition (e.g. if its a competition, check the email for additional terms).
- We reserve the right to withhold prizes in extreme circumstances, although we will do our best to avoid this (for example, but not limited to if an entrant/customer is found to have abused the process or cheated)
Discounts and Promotional Offers
- All discounts are as specified in the marketing material associated with them. Refer to this page for accompanying conditions.
- To redeem discounts using a promotional code, the discount code must be entered into your order at the time of purchase (at the basket stage). Discounts cannot be applied retrospectively after you have placed an order and it is the customers responsibility to ensure this has applied to an order.
- If you successfully add a discount voucher to your order, then alter your order, you may lose your code. i.e. if your amended order no longer qualifies for the discount. Please make sure you double check BEFORE placing your order
- Promotional offers/discount codes cannot be used in conjunction with any other offer unless specified otherwise on the marketing material. If you have multiple discount codes, it is up to you which one you want to use. You cannot use more than one at once.
- We reserve the right to withdraw any offer at any time, although we will try and avoid this
- We reserve the right to alter the discount or gift at any time. Again we will try and avoid this if we can.
- All discount codes are single use unless we specifically specified otherwise.
- We reserve the right to prevent certain offers from being used alongside other offers.
- All offers have a specified time frame on them. We cannot accept offer codes after the expiration time - even just a few minutes past.
- Many 3rd party websites claim to offer discount codes for our site. Only official codes from Bargain Bird Food are valid on our sites, we will not accept any codes found to be available on 3rd party websites and reserve the right to withdraw these codes immediately if a code is leaked to a 3rd party site.
- For promotions requiring a minimum spend, e.g. 'spend over £100 for a free gift', the £100 refers to the amount you actually pay. Not the amount before any other discounts are applied.
- Any delivery offers (such as 'Free Express') exclude heavy orders, large items (e.g. furniture) and made to order products (e.g. stone bird baths).
- We take every precaution to maintain our promotions for the stated period of time, however on occassion we may need to revoke a discount before it's expiry date. For example - in situations out of our control that could have an adverse effect on the business.
- Quantity based promotions (e.g. x% off 2 or more items) apply to individual items only. A bundled products made up of other products still counts as 1 item.
- We reserve the right to prevent certain offers from being used alongside other offers to prevent code stacking and any other situation where we would lose money.
- Certain products are excluded from discounts. These include, but are not limited to; gift cards, furniture and some sale products. For example we sometimes heavily discount our sunflower hearts, but the use of a discount code on them would mean we lose money. Hence we reserve the right to temporarily add and remove products from discount codes to protect our business.
- We reserve the right to cancel any order found to be abusing the terms on this page. i.e. using discount vouchers to get more than intended off the purchase price. Whilst we do everything we can to avoid this, we do reserve this right to protect our business.
Email Offers
- Offers, gifts and discounts cannot be added to any order after the order has already been placed.
- Please follow the instructions in the email (or landing page if applicable) to get the specified offer.
- Certain offers may require you to take a secondary action to add your item. For example manually add the item via a popup after entering a discount code.
- When we advertise an offer with a specific weight, multiples or bundles are not included unless explicitly stated otherwise. For example if we offer a discount on a 12.55kg bag, the 25kg (2x 12.55kg) bundle is not included unless stated otherwise.
- All of our email offers include the dates and details for the offer. These are final.
- We do our absolute best to make sure that our emails go out with the correct information. If something slips through the net (for example an incorrect price), we will send out a follow up email to correct the price as soon as we can. Unfortunately we cannot honour any mistakes as these would be at the detriment of the business.
- We sometimes do fantastic discounts via email. However if these leak out to discount sites we may need to pull offers early to protect those offers intended to be exclusive to our loyal customers.
Privacy and Cookies
Please refer to the below:
- Privacy Policy, Cookie Policy
- This website and many of the products shown are subject to Copyright and/or Design Right Protection. Other forms of registered intellectual property may exist from time to time in relation to certain products.
- Bargain Bird Food reserves all rights in its intellectual property rights. Copying is strictly prohibited.
Secure Shopping
Bargain Bird Food take the security of our customer's personal data very seriously. Industry best practices have been employed in the design and development of the Bargain Bird Food website. Independent Internet security specialists were used to validate the site security.
Steps taken to ensure security include: Once your order is completed all your data is securely transmitted to a Bargain Bird Food server that is not accessible by anyone via the Internet. Access to the Bargain Bird Food Servers containing sensitive information is prevented using firewall technology.
All customers are authenticated before payment details are captured. Internet users can browse the contents of the site, but cannot order from the site until they have registered. No ability to access customer account maintenance or to view customer order history will be allowed without the provision of a secure password by a customer.
All transmissions of sensitive information from a client's session to the Bargain Bird Food servers and vice–versa are secured using industry standard SSL encryption techniques.
We reserve the right to cancel any order found to be abusing the terms on this page. Whilst we do everything we can to avoid this, we do reserve this right to protect our business.
We reserve the right to amend these terms and conditions at any time without notice.