Frequently Asked Questions

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Website Issues and Technical Problems

I'm having technical problems

Please check each of the following points carefully, as the majority of problems can be fixed quite easily.

1. It might sound odd, but 99% of the issues we receive into our customer service team can be resolved by simply trying again. Simply refresh your browser window and the chances are it'll fix the problem (please dont refresh your browser if you've just clicked the 'pay' button. Skip straight to #5 for payment queries).

2. Check that your web browser and device are fully updated to the latest versions. Please note that we no longer support the Internet Explorer browser.

3. Look for any red error messages on your screen and take note of what they say. Most error messages give feedback on what the problem is so you can attempt to rectify any problems yourself.

4. If you still have issues, the next step is to try on a different device or in a different web browser. For example if you're having an issue on your computer, try on your mobile phone instead.

5. If you're still having problems please email us on help@bargainbirdfood.co.uk and include as much information as possible.

Please include the following in your email:
- Full details of your problem
- A screenshot of the error or the page you are on (if possible). Please take a fullscreen screenshot rather than just a bit of the screen.
- Which device and browser you have tried ordering on

The more information we are provided, the greater the chance of fixing your problem and the faster we'll be able to resolve it.

I can't login to my account

Please make sure your email address and password are correct.

If you are sure you have an account with us - then you'll need to reset your password. You can do so by visiting the password reset page and following the instructions.

If you're not sure if you have an account with us - then please create a new account. If you do have an account with us, the system will flag that the email address already has an account (in which case you may wish to reset your password). If you don't have an account, then the system will create you one.

Why am I seeing warning messages about Internet Explorer and Safari v9?

Internet Explorer - This browser is no longer supported by Microsoft. It's been around a long time and has unfortunately reached 'end of life' status, meaning using it poses a security risk. Microsoft launched their new browser 'Edge' to replace Internet Explorer, or you could use other options such as the Chrome or Firefox browsers.

Safari v9 - This browser is no longer supported by Apple, so you'll need to switch to a more modern browser. Again for security reasons.

We support as many browsers as we can, however unfortunately we must sometimes stop supporting older browsers. This helps us in protecting our customers from cyber crime.

Why am I experiencing issues?

We constantly monitor the performance of Bargain Bird Food for any IT-related issues, such as web pages being unavailable or severe slowdown. However websites are incredibly technical things with many different parts to them and things do occasionally get stuck. If you do experience such problems, it is best to take a screenshot of the problem and send it to us. We will make it a high priority task to resolve these concerns as quickly as possible.

You can find more specific issues such as order issues and account issues further down this page.

Delivery FAQ’s

How much does delivery cost?

You can find full details of our delivery charges here.

How long will my delivery take?

Delivery times vary depending on what you’ve ordered and the shipping method you have selected. Please see this page for full details.

Can I change the delivery details once I have placed my order?

We have a very small window when we can make changes, so please get in touch with us as soon as possible to see if we can make this change for you. Unfortunately if you miss this window then changes cannot be made.

The 'Express Delivery' option isn't showing up in the checkout

This can happen for a couple of reasons. The most common reason is that we have temporarily removed the option, which is something we do if we are particularly busy. This allows us to focus on getting all of our orders out of the door in a timely fashion and avoids disappointing customers.

We do not offer Express Delivery to certain parts of the UK such as the Scottish Highlands, Isle of Man and other hard to reach places.

How can I track my order?

Once your order has been dispatched, you will receive an email with a tracking number and link to the delivery companies website where you can keep an eye on its progress.

If you are logged into your account, you can also get the tracking details from the My Orders section and clicking into the order.

If you have opted for a DPD delivery, you can download their app and specify exactly where you want the parcel leaving, which neighbours to leave it with (and which to avoid), or change the delivery to a designated place (e.g. a local shop participating in the scheme). Please see this page for full details.

Are delivery costs different based on location?

Yes, UK mainland areas have a standard fee, but due to distance and accessibility of certain parts of the UK, variable delivery rates apply. You can see our rate chart by zone here.

If I order over the weekend, how long for delivery?

All of our delivery times are in business days, the delivery companies we use do not operate/deliver over the weekend. Generally, if you order over the weekend, your order will be dispatched on the Monday. Please note that we are closed on bank holidays.

Where do you deliver to?

We currently deliver to the UK, please see here for full details of our delivery costs for out of area zones such as the highlands.

I've only received part of my order?

Occasionally, the courier might split your delivery into two for large orders. This is rare and we both us and the courier do everything we can to avoid this. In the first instance, please check your tracking information for clues on how many deliveries to expect. Please don't hesitate to contact us if you need further assistance.

Why have I been asked to pay extra for my delivery?

If you receive an email from a delivery company asking for additional payment after you have placed your order, this is a scam email. You can safely ignore it.

Unfortunately there is little companies can do to stop scam emails except for raising awareness on what to look out for. Scammers send the emails at random hoping to get lucky, they have not got your details from us or the delivery company.

If you are unsure, please contact the delivery company and they can advise.

Ordering FAQ’s

Can I change my order once I've placed it?

Unfortunately once your order has been placed we are unable to add or amend the products or quantities on your order. Similarly we are unable to amend your delivery details once an order has been placed.

If you do have any queries then please contact us as soon as you notice the problem.

Why did I not receive a confirmation email?

There could be several reasons why you didn't receive an email from us. The most likely reason is that it has gone through to your spam folder. Please make sure you check this and add us to your safe senders list. We suggest logging into your account directly if you did not receive an email and tracking your order that way.

Why isn't my order showing in my account?

For your order to show up in your account, you must login to your account before placing an order. It isn't enough to use the same email address as your account, you must log in too.

You can check if you are logged in by looking at the top right of our website. If you see 'Log In', then you aren't currently logged into your account. Click the 'Log In' link to log in.

What should I do if I’m unhappy with my order?

Should you have any concerns about the product(s) you have ordered, please contact our customer service team by either email on help@bargainbirdfood.co.uk. Problems must be reported within 14 working days of delivery. We aim to resolve any problems you may have as quickly as possible. Please do not just send us products without first contacting customer services.

Can I use different shipping and billing addresses?

Yes. To do this, go add your products and shop as normal. Then when you get to the checkout and you're asked to enter your address, tick the box under where you put your telephone number 'Deliver to different address'. You'll then be able to add a separate delivery address at step 3.

If you are logged into an account, the process is exactly the same, except you will need to tick the box that sits under the dropdown containing a list of the addresses in your account. On the next step (Step 2), you'll want to select 'New Address' in the dropdown box, then complete your details.

Can I buy from abroad for delivery to the UK?

If you live abroad and want to purchase a gift for someone living in the UK, you can do this on our website.

To do this, shop as normal and when you get to the final stage of the checkout you'll find step '5. Billing Address'. At this stage please tick to say your billing address is different and complete your address.

It may still say United Kingdom as the country, if it does please ignore the country field as your payment will still go through.

How do i clear my basket?

Once in your basket, look for the ' Remove item' link located underneath the product image. Repeat for any product you wish to remove.

If you are having problems emptying your basket, it usually helps to try on a different device or use a different web browser.

Product FAQ’s

Does 25kg come in separate bags?

Please refer to the product page for details on how a product is shipped. For example we might offer a 25kg variant as 1x 25kg or 2x12.55kg bags. We offer various sizes and weight combinations. Please note that in certain circumstances where we run out of 25kg bags, we will send out two 12.55kg bags instead (the same total weight, but different sized bag).

Where does your bird food come from?

Some of our food is sourced in the UK, but bird food such as peanuts, nyger seed and sunflowers aren't grown here so we source from other countries within and beyond Europe.

Why aren’t birds eating the food?

The main reasons why birds will not eat food include a threat from predators, other sources of food elsewhere (check seasonality for this), location of food i.e. is it away from a natural environment, and lack of familiarity with the garden. They might not feed if there is no water source nearby either – consider getting a bird bath to encourage them into your garden for longer.

Can I store the feed in the bag? How should I store the feed?

Certain seeds/feeds contain oils which may leak out over time. To keep your purchase as fresh as possible for as long as you need, we recommend storing your feed in an air tight container in a cool dry place.

A container will also help to keep pests away from where you store your food. If you store your food in a container in your garage, shed or somewhere where pests could get to it, make sure it's in a container and that you don't spill food around it, as this could attract pests.

Are your bags recyclable?

We’re currently working on moving some of our goods to recyclable materials. Most paper and plastic bags will be recyclable. We advise to check with your local recycling centre.

Is your bird food safe for people with nut allergies?

All of our products are stored and shipped from our warehouse which also stores peanuts. As such, we cannot guarantee that products have not been in contact with peanuts or peanut products. Please be aware that this also includes products that do not specifically list peanuts as an ingredient.

Is your bird food safe for human consumption?

In many cases the feeds we supply are of an equivalent quality to those for humans, however these are only tested to ensure they are completely safe for wild birds to eat and not tested for human consumption.

That being said we do not recommend eating the bird food yourself as the food is stored in an environment conducive to bird feed and not to the standards required for human food.

Our feed should not be eaten by humans.

Account and Password FAQ’s

How do I create an account?

You can create an account as part of your order, or go here first to sign up.

I can't login, how do i reset my password?

Click here to visit the page where you can reset your password. Once on the password reset page:

  1. Enter your email address in the form and click on 'reset my password'.
  2. Check your email inbox and click the link in the email (please also check your junk folder).
  3. The link will take you to our website. Enter your new password and enter it again to confirm, then click on the button to save your new password.
  4. You'll then be asked to login again. Please use the your email address and the new password you just set.

If you have not received an email within 10 minutes and it's not in your junk folder, please create a new account. If you do indeed have an account, then the system will prevent you from creating one. In which case please try resetting your password once more before contacting us, as its probably a temporary issue.

Please note we routinely delete accounts that have not placed an order within the last 2 years, so if you've not bought from us in a while you may need to set up a new account. It's easy to tell if you have an account, just try creating one and if you don't have one you'll succeed. If you don't you'll be prompted to reset your password.

I haven't received a password reset email
  • The email usually comes through instantly, but it can take up to 10 minutes to arrive during busy periods.
  • Have you checked the junk folder in your email?
  • Using Outlook? You might have an 'Other' folder you'll need to check (Outlook has what they call a 'Focused' inbox and an 'Other' inbox).
  • Using Gmail? Please check your other inboxes (depending on your settings, Google might have added these inboxes; Primary, Social, Promotions, Updates, Forums. Please check them all
  • Still can't find the email? Please use the search function in your email client to search for 'Bargain Bird Food'.

Once you have received your password reset email, please click the link in the email and follow the instructions.

I received the error 'Incorrect email or password, please try again'

If you know you definitely have an account with Bargain Bird Foodt, please click here and enter your email address to reset your password.

If you've ordered from us before but cannot log in, it could be that you have previously checked out with us as a guest, in which case please create a new account.

If you do not receive a password reset email within 10 minutes, please try creating a new account.

My last order doesn’t appear in my account order history?

Usually this is as a result of your previous order being placed as a guest. Please ensure you log in every time to your account to ensure your order history is all together.

Unfortunately we are unable to transfer orders made as a guest onto your account, including adding reward points for any orders placed as a guest.

How do I change my address?

You can change your address at any point in your account. Just log in and click on 'Address Book' in the account menu. From there you can edit, remove or add a new address as well as set your default billing and shipping addresses.

Please do not use any special characters in your address as this will cause an error when checking out. Special characters include: - = + [ ] { } / \ "

Voucher Code FAQ’s(hint - we don't do these!)

Do you offer discount codes?

We don't provide discount codes for our website. This is so we can reduce our prices down even further to better compete and offer you the best possible prices.

We could add discount codes to our site, but then we'd have to raise prices to account for the discounts. Instead we'd rather just offer you a great price!

Do you offer a loyalty scheme?

We don't offer a loyalty scheme on our website. Please see the first question/ and answer in this section for the reasons why we do this.

Do you offer a discount for new customers?

We don't offer any form of welcome discount. Please see the first question/ and answer in this section for the reasons why we do this.

I found a voucher code on another website, but it doesn't work?

We don't offer discount codes (see above questions and answers). However that doesn't stop third parties pretending we do - unfortunately we have no control over what other companies or people choose to post on their websites.

Payment FAQ’s

Are my payment details securely transmitted and stored?

All of our card payments (including Apple Pay and Google Pay) are securely transmitted to our payment provider. In fact your card details never actually touch our server, they are handled directly by the payment company. PayPal is also secure since you are taken offsite to PayPal to submit your payment information.

Can I pay by Apple Pay or Google Pay?

Yes! To pay by Apple Pay or Google Pay, you must be using a device that already has an active card saved with one of these services. You will then see the Google Pay or Apple Pay option above all of the payment options when you get to the payment section of the checkout (step 2). If you do not have either of these services activated on your device, then you will not see the option on the payment page.

If you are using the Google Chrome browser on a desktop computer, then you will have the option to pay by Google Pay as long as you have the card saved.

You can also pay by Apple Pay through the Safari browser on a desktop computer as long as you have Apple Pay enabled and setup on your device.

If you have Apple/Google Pay and you don't see the option, check you have the card available for payment on that device or browser. Sometimes you must turn this on within your browser (especially if you're using it across devices).

Can I save my payment details with you to make it easier next time I shop?

We don't currently store card details on our website for security reasons. You could however save your card details in your web browser to check out faster the next time you shop with us (or any other website). To do this, please check the settings of your web browser.

If your payment details are appearing when you come to checkout on our website, this is because you have saved your card details in your web browser. Your web browser is then populating the card detail fields for you when you come to checkout. To change these card details, please change them in your web browsers settings.

If you are signed up for Apple Pay or Google Pay, you can also save your card details in there and use those services to check out with us.

How do I remove a stored card?

We don't store customer cards on our website. If your card details are populated automatically when you come to pay on our site, then it means that your card details are saved in your web browser (e.g. Google Chrome or Safari). Please check your browser settings to update/remove your card details.

Is Buy Now Pay Later (BNPL) financing available?

Financing is available via PayPal's 'Pay-in-3' option, KLarna and ClearPay (also known as AfterPay).

To use PayPal financing, check out and select the PayPal option at the payment stage. The option will appear either on the page under the PayPal option, or in the popup after clicking on the gold PayPal button.

To use Klarna or ClearPay, select the 'pay by card' option. Then select the financing method you wish to use.

Funding may not be available to everyone or on all transactions. Please refer to both our Terms and Conditions and each companies Terms and Conditions for their conditions of use and what this could mean to you (e.g. in terms of your credit report).

How do refunds work when using a Buy Now Pay Later (BNPL) financing option?

Refunds work in a similar way to card payments.

For a partial refund part way through your financing period, your refund will be subtracted from any future payments. If you have paid of your balance (and for full refunds) then the refund will go direct to you via your financing option.

Please refer to both our Terms and Conditions and each companies Terms and Conditions for conditions of use and what this could mean to you (e.g. in terms of your credit report).

What are the Terms ands Conditions I need to know for your financing options?

You can find links to each financing option's terms and conditions via our Terms and Conditions page.

Please make sure you familiarise yourself with the options and what this could mean to you (e.g. in terms of your credit report).